How often does the ombudsman find against Medway council?
In 2025-26 the ombudsman decided 105 complaints and enquiries about Medway council, investigated 25 and upheld 23. That's an uphold rate of 92%, against 85% for similar councils. Per 100,000 residents that's 7.9 upheld, against 5.6 for similar councils. It had already put things right in 17% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 21 cases, 16 on time.