How often does the ombudsman find against Swale council?
In 2025-26 the ombudsman decided 15 complaints and enquiries about Swale council, investigated 3 and upheld 1. That's an uphold rate of 33%, against 74% for similar councils. Per 100,000 residents that's 0.6 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Kent County Council, which runs social care, schools and the roads, had 58 upheld of 67 investigated (an uphold rate of 87%).