Crap Towns / Castle Point / Ombudsman complaints

How often does the ombudsman find against Castle Point council?

In 2025-26 the ombudsman decided 6 complaints and enquiries about Castle Point council and investigated none. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Essex County Council, which runs social care, schools and the roads, had 235 upheld of 247 investigated (an uphold rate of 95%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld0
Not upheld0
Closed after first enquiries3
Sent back to the council to sort out first3
Advice given0
Invalid or incomplete0
All decided6
What people complained about, 2025-26
ServiceComplaints and enquiries received
Corporate and other services4
Housing3
Benefits and tax1
Bins, environment and public protection1
Adult social care0
Education and children's services0
Highways and transport0
Other0
Planning0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Thurrock8.8
Medway7.9
Southend-on-Sea7.6
Basildon3.1
Chelmsford1.1
Castle Point0.0
Rochford0.0