How often does the ombudsman find against Southend-on-Sea council?
In 2025-26 the ombudsman decided 87 complaints and enquiries about Southend-on-Sea council, investigated 18 and upheld 14. That's an uphold rate of 78%, against 85% for similar councils. Per 100,000 residents that's 7.6 upheld, against 5.6 for similar councils. It had already put things right in 14% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 17 cases, 17 on time.