How often does the ombudsman find against Thurrock council?
In 2025-26 the ombudsman decided 99 complaints and enquiries about Thurrock council, investigated 17 and upheld 16. That's an uphold rate of 94%, against 85% for similar councils. Per 100,000 residents that's 8.8 upheld, against 5.6 for similar councils. It had already put things right in 13% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 16 cases, 14 on time.