How often does the ombudsman find against Basildon council?
In 2025-26 the ombudsman decided 40 complaints and enquiries about Basildon council, investigated 9 and upheld 6. That's an uphold rate of 67%, against 74% for similar councils. Per 100,000 residents that's 3.1 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 5 cases, 5 on time. Essex County Council, which runs social care, schools and the roads, had 235 upheld of 247 investigated (an uphold rate of 95%).