How often does the ombudsman find against Canterbury council?
In 2025-26 the ombudsman decided 29 complaints and enquiries about Canterbury council, investigated 3 and upheld 3. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 1.9 upheld, against 1.0 for similar councils. It had already put things right in 33% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 2 cases, 2 on time. Kent County Council, which runs social care, schools and the roads, had 58 upheld of 67 investigated (an uphold rate of 87%).