Crap Towns / Dover / Ombudsman complaints

How often does the ombudsman find against Dover council?

In 2025-26 the ombudsman decided 20 complaints and enquiries about Dover council and investigated none. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Told to put things right, it did in 100% of 1 case, 1 on time. Kent County Council, which runs social care, schools and the roads, had 58 upheld of 67 investigated (an uphold rate of 87%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld0
Not upheld0
Closed after first enquiries15
Sent back to the council to sort out first3
Advice given1
Invalid or incomplete1
All decided20
What people complained about, 2025-26
ServiceComplaints and enquiries received
Planning9
Housing8
Highways and transport3
Benefits and tax2
Bins, environment and public protection2
Corporate and other services2
Adult social care0
Education and children's services0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Canterbury1.9
Folkestone and Hythe0.9
Thanet0.7
Dover0.0