Crap Towns / Camden / Ombudsman complaints

How often does the ombudsman find against Camden council?

In 2025-26 the ombudsman decided 174 complaints and enquiries about Camden council, investigated 35 and upheld 27. That's an uphold rate of 77%, against 88% for similar councils. Per 100,000 residents that's 12.4 upheld, against 10.2 for similar councils. It had already put things right in 7% of upheld cases, against 14% for similar councils. Told to put things right, it did in 100% of 20 cases, 14 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld27
Not upheld8
Closed after first enquiries58
Sent back to the council to sort out first43
Advice given26
Invalid or incomplete12
All decided174
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing99
Education and children's services34
Bins, environment and public protection22
Highways and transport20
Adult social care18
Benefits and tax13
Corporate and other services9
Planning9
Other4
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Haringey19.3
Kensington and Chelsea15.2
Camden12.4
Islington12.1
Hackney11.6
Hammersmith and Fulham10.6
Brent10.5
Tower Hamlets9.3
Westminster8.6
Barnet8.1
City of London0.0