Crap Towns / Barnet / Ombudsman complaints

How often does the ombudsman find against Barnet council?

In 2025-26 the ombudsman decided 222 complaints and enquiries about Barnet council, investigated 40 and upheld 33. That's an uphold rate of 83%, against 88% for similar councils. Per 100,000 residents that's 8.1 upheld, against 10.2 for similar councils. It had already put things right in 15% of upheld cases, against 14% for similar councils. Told to put things right, it did in 100% of 31 cases, 24 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld33
Not upheld7
Closed after first enquiries101
Sent back to the council to sort out first69
Advice given3
Invalid or incomplete9
All decided222
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing66
Benefits and tax63
Highways and transport54
Education and children's services43
Adult social care18
Bins, environment and public protection18
Planning15
Corporate and other services8
Other2
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Haringey19.3
Enfield12.5
Camden12.4
Islington12.1
Brent10.5
Barnet8.1
Harrow6.6
Hertsmere0.9