How often does the ombudsman find against Harrow council?
In 2025-26 the ombudsman decided 142 complaints and enquiries about Harrow council, investigated 21 and upheld 18. That's an uphold rate of 86%, against 88% for similar councils. Per 100,000 residents that's 6.6 upheld, against 10.2 for similar councils. It had already put things right in 6% of upheld cases, against 14% for similar councils. Told to put things right, it did in 100% of 19 cases, 12 on time.