Crap Towns / Redbridge / Ombudsman complaints

How often does the ombudsman find against Redbridge council?

In 2025-26 the ombudsman decided 190 complaints and enquiries about Redbridge council, investigated 48 and upheld 45. That's an uphold rate of 94%, against 88% for similar councils. Per 100,000 residents that's 14.0 upheld, against 10.2 for similar councils. It had already put things right in 9% of upheld cases, against 14% for similar councils. Told to put things right, it did in 100% of 42 cases, 31 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld45
Not upheld3
Closed after first enquiries85
Sent back to the council to sort out first44
Advice given7
Invalid or incomplete6
All decided190
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing66
Education and children's services45
Highways and transport43
Adult social care26
Bins, environment and public protection18
Planning13
Benefits and tax12
Corporate and other services7
Other1
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Waltham Forest16.1
Redbridge14.0
Hackney11.6
Tower Hamlets9.3
Newham8.8
Barking and Dagenham8.6
Havering8.0
Epping Forest3.6