Crap Towns / Solihull / Ombudsman complaints

How often does the ombudsman find against Solihull council?

In 2025-26 the ombudsman decided 58 complaints and enquiries about Solihull council, investigated 12 and upheld 11. That's an uphold rate of 92%, against 83% for similar councils. Per 100,000 residents that's 5.0 upheld, against 4.6 for similar councils. It had already put things right in 27% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 7 cases, 7 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld11
Not upheld1
Closed after first enquiries24
Sent back to the council to sort out first20
Advice given2
Invalid or incomplete0
All decided58
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services27
Adult social care14
Housing10
Benefits and tax4
Highways and transport4
Bins, environment and public protection3
Planning2
Corporate and other services1
Other1
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Birmingham9.5
Solihull5.0
Coventry4.9
Sandwell4.2
Nuneaton and Bedworth1.4
Warwick0.6
Bromsgrove0.0
North Warwickshire0.0
Redditch0.0
Stratford-on-Avon0.0