Crap Towns / Wirral / Ombudsman complaints

How often does the ombudsman find against Wirral council?

In 2025-26 the ombudsman decided 104 complaints and enquiries about Wirral council, investigated 28 and upheld 24. That's an uphold rate of 86%, against 83% for similar councils. Per 100,000 residents that's 7.3 upheld, against 4.6 for similar councils. It had already put things right in 17% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 22 cases, 18 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld24
Not upheld4
Closed after first enquiries28
Sent back to the council to sort out first38
Advice given0
Invalid or incomplete10
All decided104
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services49
Adult social care29
Bins, environment and public protection10
Housing9
Planning7
Corporate and other services4
Highways and transport4
Benefits and tax3
Other1
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Wirral7.3
Cheshire West and Chester4.3
Liverpool3.7
Sefton3.1