Crap Towns / Sefton / Ombudsman complaints

How often does the ombudsman find against Sefton council?

In 2025-26 the ombudsman decided 76 complaints and enquiries about Sefton council, investigated 12 and upheld 9. That's an uphold rate of 75%, against 83% for similar councils. Per 100,000 residents that's 3.1 upheld, against 4.6 for similar councils. It had already put things right in 33% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 5 cases, 4 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld9
Not upheld3
Closed after first enquiries42
Sent back to the council to sort out first19
Advice given0
Invalid or incomplete3
All decided76
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services44
Planning11
Bins, environment and public protection10
Housing10
Adult social care9
Benefits and tax9
Highways and transport8
Corporate and other services6
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Wirral7.3
West Lancashire4.9
Knowsley4.3
Liverpool3.7
Sefton3.1
Fylde2.3
St. Helens1.6
South Ribble0.9