Crap Towns / Fylde / Ombudsman complaints

How often does the ombudsman find against Fylde council?

In 2025-26 the ombudsman decided 10 complaints and enquiries about Fylde council, investigated 3 and upheld 2. That's an uphold rate of 67%, against 74% for similar councils. Per 100,000 residents that's 2.3 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 2 cases, 2 on time. Lancashire County Council, which runs social care, schools and the roads, had 64 upheld of 75 investigated (an uphold rate of 85%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld2
Not upheld1
Closed after first enquiries3
Sent back to the council to sort out first3
Advice given0
Invalid or incomplete1
All decided10
What people complained about, 2025-26
ServiceComplaints and enquiries received
Benefits and tax2
Bins, environment and public protection2
Corporate and other services2
Planning2
Housing1
Other1
Adult social care0
Education and children's services0
Highways and transport0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
West Lancashire4.9
Sefton3.1
Blackpool2.8
Fylde2.3
South Ribble0.9
Wyre0.8
Preston0.0