Crap Towns / Blackpool / Ombudsman complaints

How often does the ombudsman find against Blackpool council?

In 2025-26 the ombudsman decided 54 complaints and enquiries about Blackpool council, investigated 4 and upheld 4. That's an uphold rate of 100%, against 85% for similar councils. Per 100,000 residents that's 2.8 upheld, against 5.6 for similar councils. It had already put things right in 50% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 1 case, 1 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld4
Not upheld0
Closed after first enquiries29
Sent back to the council to sort out first15
Advice given2
Invalid or incomplete4
All decided54
What people complained about, 2025-26
ServiceComplaints and enquiries received
Adult social care14
Education and children's services13
Bins, environment and public protection8
Highways and transport8
Housing6
Benefits and tax5
Corporate and other services3
Planning3
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
West Lancashire4.9
Sefton3.1
Blackpool2.8
Fylde2.3
South Ribble0.9
Wyre0.8
Preston0.0