Crap Towns / Preston / Ombudsman complaints

How often does the ombudsman find against Preston council?

In 2025-26 the ombudsman decided 23 complaints and enquiries about Preston council and investigated none. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Lancashire County Council, which runs social care, schools and the roads, had 64 upheld of 75 investigated (an uphold rate of 85%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld0
Not upheld0
Closed after first enquiries7
Sent back to the council to sort out first14
Advice given2
Invalid or incomplete0
All decided23
What people complained about, 2025-26
ServiceComplaints and enquiries received
Benefits and tax8
Bins, environment and public protection6
Housing6
Planning5
Corporate and other services4
Other1
Adult social care0
Education and children's services0
Highways and transport0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
West Lancashire4.9
Fylde2.3
Ribble Valley1.5
South Ribble0.9
Wyre0.8
Chorley0.0
Preston0.0