Crap Towns / Knowsley / Ombudsman complaints

How often does the ombudsman find against Knowsley council?

In 2025-26 the ombudsman decided 49 complaints and enquiries about Knowsley council, investigated 8 and upheld 7. That's an uphold rate of 88%, against 83% for similar councils. Per 100,000 residents that's 4.3 upheld, against 4.6 for similar councils. It had already put things right in 0% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 7 cases, 3 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld7
Not upheld1
Closed after first enquiries25
Sent back to the council to sort out first13
Advice given0
Invalid or incomplete3
All decided49
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services33
Housing8
Adult social care7
Benefits and tax7
Planning5
Bins, environment and public protection2
Corporate and other services2
Highways and transport1
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
West Lancashire4.9
Halton4.6
Knowsley4.3
Liverpool3.7
Sefton3.1
St. Helens1.6