Crap Towns / Halton / Ombudsman complaints

How often does the ombudsman find against Halton council?

In 2025-26 the ombudsman decided 34 complaints and enquiries about Halton council, investigated 8 and upheld 6. That's an uphold rate of 75%, against 85% for similar councils. Per 100,000 residents that's 4.6 upheld, against 5.6 for similar councils. It had already put things right in 33% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 5 cases, 3 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld6
Not upheld2
Closed after first enquiries16
Sent back to the council to sort out first8
Advice given0
Invalid or incomplete2
All decided34
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services13
Adult social care10
Bins, environment and public protection6
Highways and transport6
Corporate and other services4
Housing3
Planning3
Benefits and tax1
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Halton4.6
Cheshire West and Chester4.3
Knowsley4.3
Liverpool3.7
St. Helens1.6
Warrington0.0