Crap Towns / Wolverhampton / Ombudsman complaints

How often does the ombudsman find against Wolverhampton council?

In 2025-26 the ombudsman decided 101 complaints and enquiries about Wolverhampton council, investigated 12 and upheld 9. That's an uphold rate of 75%, against 83% for similar councils. Per 100,000 residents that's 3.2 upheld, against 4.6 for similar councils. It had already put things right in 0% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 6 cases, 6 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld9
Not upheld3
Closed after first enquiries42
Sent back to the council to sort out first40
Advice given3
Invalid or incomplete4
All decided101
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing43
Bins, environment and public protection24
Education and children's services21
Adult social care11
Benefits and tax7
Planning5
Corporate and other services4
Highways and transport1
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Sandwell4.2
Dudley3.9
Walsall3.7
Wolverhampton3.2
South Staffordshire0.0