Crap Towns / North Devon / Ombudsman complaints

How often does the ombudsman find against North Devon council?

In 2025-26 the ombudsman decided 21 complaints and enquiries about North Devon council, investigated 3 and upheld 2. That's an uphold rate of 67%, against 74% for similar councils. Per 100,000 residents that's 2.0 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 2 cases, 2 on time. Devon County Council, which runs social care, schools and the roads, had 46 upheld of 57 investigated (an uphold rate of 81%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld2
Not upheld1
Closed after first enquiries12
Sent back to the council to sort out first5
Advice given0
Invalid or incomplete1
All decided21
What people complained about, 2025-26
ServiceComplaints and enquiries received
Planning9
Corporate and other services5
Benefits and tax4
Housing3
Highways and transport2
Bins, environment and public protection1
Adult social care0
Education and children's services0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Somerset9.5
Cornwall8.4
Mid Devon2.4
North Devon2.0
Torridge1.4
West Devon0.0