Crap Towns / Torridge / Ombudsman complaints

How often does the ombudsman find against Torridge council?

In 2025-26 the ombudsman decided 14 complaints and enquiries about Torridge council, investigated 2 and upheld 1. That's an uphold rate of 50%, against 74% for similar councils. Per 100,000 residents that's 1.4 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 1 case, 1 on time. Devon County Council, which runs social care, schools and the roads, had 46 upheld of 57 investigated (an uphold rate of 81%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld1
Not upheld1
Closed after first enquiries8
Sent back to the council to sort out first4
Advice given0
Invalid or incomplete0
All decided14
What people complained about, 2025-26
ServiceComplaints and enquiries received
Planning10
Benefits and tax3
Corporate and other services3
Bins, environment and public protection2
Housing1
Adult social care0
Education and children's services0
Highways and transport0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Cornwall8.4
North Devon2.0
Torridge1.4
West Devon0.0