How often does the ombudsman find against Malvern Hills council?
In 2025-26 the ombudsman decided 9 complaints and enquiries about Malvern Hills council, investigated 1 and upheld 1. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 1.2 upheld, against 1.0 for similar councils. It had already put things right in 100% of upheld cases, against 15% for similar councils. Worcestershire County Council, which runs social care, schools and the roads, had 19 upheld of 22 investigated (an uphold rate of 86%).