Crap Towns / Worcester / Ombudsman complaints

How often does the ombudsman find against Worcester council?

In 2025-26 the ombudsman decided 7 complaints and enquiries about Worcester council, investigated 1 and upheld 0. That's an uphold rate of 0%, against 74% for similar councils. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Worcestershire County Council, which runs social care, schools and the roads, had 19 upheld of 22 investigated (an uphold rate of 86%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld0
Not upheld1
Closed after first enquiries4
Sent back to the council to sort out first1
Advice given0
Invalid or incomplete1
All decided7
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing6
Benefits and tax3
Planning3
Corporate and other services2
Highways and transport1
Adult social care0
Bins, environment and public protection0
Education and children's services0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Wychavon1.4
Malvern Hills1.2
Bromsgrove0.0
Redditch0.0
Worcester0.0
Wyre Forest0.0