Crap Towns / West Oxfordshire / Ombudsman complaints

How often does the ombudsman find against West Oxfordshire council?

In 2025-26 the ombudsman decided 13 complaints and enquiries about West Oxfordshire council, investigated 1 and upheld 1. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 0.8 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 1 case, 0 on time. Oxfordshire County Council, which runs social care, schools and the roads, had 24 upheld of 30 investigated (an uphold rate of 80%).

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	1
Not upheld	0
Closed after first enquiries	11
Sent back to the council to sort out first	1
Advice given	0
Invalid or incomplete	0
All decided	13

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Corporate and other services	4
Benefits and tax	2
Bins, environment and public protection	1
Highways and transport	1
Housing	1
Planning	1
Adult social care	0
Education and children's services	0
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Swindon	2.5
Vale of White Horse	2.0
Oxford	1.8
Cotswold	1.1
West Oxfordshire	0.8
Cherwell	0.6
South Oxfordshire	0.6
Stratford-on-Avon	0.0