Crap Towns / Cherwell / Ombudsman complaints

How often does the ombudsman find against Cherwell council?

In 2025-26 the ombudsman decided 15 complaints and enquiries about Cherwell council, investigated 2 and upheld 1. That's an uphold rate of 50%, against 74% for similar councils. Per 100,000 residents that's 0.6 upheld, against 1.0 for similar councils. It had already put things right in 100% of upheld cases, against 15% for similar councils. Oxfordshire County Council, which runs social care, schools and the roads, had 24 upheld of 30 investigated (an uphold rate of 80%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld1
Not upheld1
Closed after first enquiries10
Sent back to the council to sort out first2
Advice given1
Invalid or incomplete0
All decided15
What people complained about, 2025-26
ServiceComplaints and enquiries received
Benefits and tax10
Planning5
Bins, environment and public protection2
Highways and transport2
Housing2
Other1
Adult social care0
Corporate and other services0
Education and children's services0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Buckinghamshire11.9
West Northamptonshire10.2
Vale of White Horse2.0
Oxford1.8
Cotswold1.1
West Oxfordshire0.8
Cherwell0.6
South Oxfordshire0.6
Stratford-on-Avon0.0