Crap Towns / North Somerset / Ombudsman complaints

How often does the ombudsman find against North Somerset council?

In 2025-26 the ombudsman decided 66 complaints and enquiries about North Somerset council, investigated 9 and upheld 7. That's an uphold rate of 78%, against 85% for similar councils. Per 100,000 residents that's 3.1 upheld, against 5.6 for similar councils. It had already put things right in 14% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 7 cases, 3 on time.

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	7
Not upheld	2
Closed after first enquiries	32
Sent back to the council to sort out first	24
Advice given	0
Invalid or incomplete	1
All decided	66

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Education and children's services	17
Benefits and tax	16
Bins, environment and public protection	13
Adult social care	10
Planning	10
Housing	9
Highways and transport	8
Corporate and other services	3
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Somerset	9.5
Bristol	4.7
Bath and North East Somerset	4.5
South Gloucestershire	3.9
North Somerset	3.1