Crap Towns / Bristol / Ombudsman complaints

How often does the ombudsman find against Bristol council?

In 2025-26 the ombudsman decided 182 complaints and enquiries about Bristol council, investigated 31 and upheld 23. That's an uphold rate of 74%, against 85% for similar councils. Per 100,000 residents that's 4.7 upheld, against 5.6 for similar councils. It had already put things right in 35% of upheld cases, against 13% for similar councils. Told to put things right, it did in 95% of 21 cases, 13 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld23
Not upheld8
Closed after first enquiries84
Sent back to the council to sort out first60
Advice given4
Invalid or incomplete3
All decided182
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services58
Housing41
Highways and transport38
Benefits and tax29
Bins, environment and public protection26
Corporate and other services25
Adult social care24
Planning11
Other1
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Bristol4.7
Bath and North East Somerset4.5
South Gloucestershire3.9
North Somerset3.1