How often does the ombudsman find against Guildford council?
In 2025-26 the ombudsman decided 14 complaints and enquiries about Guildford council, investigated 2 and upheld 1. That's an uphold rate of 50%, against 74% for similar councils. Per 100,000 residents that's 0.7 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 1 case, 0 on time. Surrey County Council, which runs social care, schools and the roads, had 93 upheld of 105 investigated (an uphold rate of 89%).