Crap Towns / Telford and Wrekin / Ombudsman complaints

How often does the ombudsman find against Telford and Wrekin council?

In 2025-26 the ombudsman decided 33 complaints and enquiries about Telford and Wrekin council, investigated 4 and upheld 4. That's an uphold rate of 100%, against 85% for similar councils. Per 100,000 residents that's 2.0 upheld, against 5.6 for similar councils. It had already put things right in 25% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 3 cases, 2 on time.

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	4
Not upheld	0
Closed after first enquiries	17
Sent back to the council to sort out first	8
Advice given	1
Invalid or incomplete	3
All decided	33

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Education and children's services	25
Adult social care	13
Housing	7
Benefits and tax	5
Corporate and other services	4
Planning	3
Bins, environment and public protection	1
Highways and transport	0
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Shropshire	2.7
Telford and Wrekin	2.0
South Staffordshire	0.0
Stafford	0.0