Crap Towns / Lancaster / Ombudsman complaints
How often does the ombudsman find against Lancaster council?
In 2025-26 the ombudsman decided 15 complaints and enquiries about Lancaster council, investigated 1 and upheld 1. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 0.7 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 1 case, 0 on time. Lancashire County Council, which runs social care, schools and the roads, had 64 upheld of 75 investigated (an uphold rate of 85%).
| Outcome | Complaints and enquiries |
|---|---|
| Upheld | 1 |
| Not upheld | 0 |
| Closed after first enquiries | 11 |
| Sent back to the council to sort out first | 3 |
| Advice given | 0 |
| Invalid or incomplete | 0 |
| All decided | 15 |
| Service | Complaints and enquiries received |
|---|---|
| Housing | 7 |
| Benefits and tax | 5 |
| Bins, environment and public protection | 5 |
| Planning | 3 |
| Corporate and other services | 2 |
| Adult social care | 0 |
| Education and children's services | 0 |
| Highways and transport | 0 |
| Other | 0 |
| Council | Upheld per 100,000 residents, 2025-26 |
|---|---|
| Westmorland and Furness | 3.5 |
| Wyre | 0.8 |
| Lancaster | 0.7 |