Crap Towns / Plymouth / Ombudsman complaints

How often does the ombudsman find against Plymouth council?

In 2025-26 the ombudsman decided 80 complaints and enquiries about Plymouth council, investigated 14 and upheld 13. That's an uphold rate of 93%, against 85% for similar councils. Per 100,000 residents that's 4.8 upheld, against 5.6 for similar councils. It had already put things right in 15% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 9 cases, 9 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld13
Not upheld1
Closed after first enquiries27
Sent back to the council to sort out first33
Advice given2
Invalid or incomplete4
All decided80
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services36
Adult social care22
Housing11
Benefits and tax9
Highways and transport9
Bins, environment and public protection8
Corporate and other services7
Planning2
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Cornwall8.4
Plymouth4.8
South Hams1.1
Teignbridge0.0
West Devon0.0